Customer Love
British Airways has announced it will no longer allow shipments of large, cumbersome objects to be checked as baggage by customers flying on their airplanes. That means a big pain in the butt for sports participants who need to get their golf clubs, surfboards and other necessary items to their destination. How are competitors supposed to get the tools of their sport to the location of an event? Maybe a limit on the number of items would have been a better way to handle the situations. You can read about their reasons at BBC NEWS.
They also lowered the max weight capacity. I don’t think it’s BA specifically but an industry wide cutting. Just another way to suck a couple extra dollars out of it’s already leached customers.
In a way it’s sad, but then again the industry is consolidated and very tough to make a profit in.
I have a feeling as more discount airlines spring up (like JetBlue or Ryan Air) the more we will see the larger hub/spoke airlines fall. Only time will tell.