Comments on: Customer Love http://www.karensroad.com/2007/10/26/customer-love/ travel along with me as I visit quilt shops, experience new things through travel, tv, books and movies Wed, 03 Feb 2010 20:34:28 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Jerad Kaliher http://www.karensroad.com/2007/10/26/customer-love/comment-page-1/#comment-342 Jerad Kaliher Sun, 28 Oct 2007 06:11:59 +0000 http://www.chatbugkaren.com/myroad/2007/10/26/customer-love/#comment-342 They also lowered the max weight capacity. I don't think it's BA specifically but an industry wide cutting. Just another way to suck a couple extra dollars out of it's already leached customers. In a way it's sad, but then again the industry is consolidated and very tough to make a profit in. I have a feeling as more discount airlines spring up (like JetBlue or Ryan Air) the more we will see the larger hub/spoke airlines fall. Only time will tell. They also lowered the max weight capacity. I don’t think it’s BA specifically but an industry wide cutting. Just another way to suck a couple extra dollars out of it’s already leached customers.

In a way it’s sad, but then again the industry is consolidated and very tough to make a profit in.

I have a feeling as more discount airlines spring up (like JetBlue or Ryan Air) the more we will see the larger hub/spoke airlines fall. Only time will tell.

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